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Frequently Asked Questions


Embroidery Club


May I come to Embroidery Club if I bought my machine elsewhere?
Yes, all makes and models are wecome. Many times this is the best training you will receive on your computerized embroidery machine - especially if you purchased it second hand.

What if my hoop isn't large enough for the design used in the project?
Designs can be custom sized for the hoops you have available. The goal of the club is for all to enjoy the opportunity to learn and make projects.

What if the time offered for the class doesn't fit into my schedule?
Hmmm...Sew Suite Studio is working on a flexible schedule to accomodate as many students as possible. We all really seem to have full schedules...HOWEVER, sewing is therapy ( at least in MY humble opinion), and as therapy we are open to scheduling personal sessions. Click HERE to register for a personal class - maybe that's the best solution!

What do I need to bring to class?
A supply list is provided for each class. Most classes are designed around your learning a new skill...My focus is for you to have a way to try out a new design, test a new stabilizer, or try a new technique. Many times your machine and thread is all you need to bring. If additional supplies are needed, I try to have a kit available for $5 or less...many times it's FREE!


Shipping & Returns


I'd like to return a product...What's your policy?
We want you to be completely happy with your purchase from Sew Suite Studio. However, we know that sometimes a return is necessary. Different products have different return policies:

Notions & supplies- Unopened and Unused items may be returned for exchange or refund of the original purchase price and method within 30 days if you have a receipt. After 30 days we will gladly give you store credit. Items must be in original packaging and unopened. Items paid for by check must have a waiting period of at least 7 business days. Shipping costs are not refunded.

Software, Patterns & Design Files - Due to the nature of downloadable products, software and design files, there are no refunds once paid and downloaded or purchased and opened. If you have any questions please contact us at create@sewsuitestudio.com.

Custom Orders and fabric cuts - Orders in this category are not refundable. We make every effort to ensure the accuracy of custom orders before finalized for your approval.

Sew Suite Studio considers the following items a FINAL SALE: cut fabric, books, patterns, software/cds, sewing machines, JUKI sewing machines, BERNINA sewing machines, BERNETTE sewing machines, presser feet, clearance items, special orders, and all custom embroidery and sewing projects. Class fees will be refunded with a store credit if we cancel within 7 days of the class date. On days of class or no shows, no refund will be given. THANK YOU FOR YOUR BUSINESS!



What are your shipping rates?

Shipping Method - most orders will be shipped USPS, however, we will ship balancing the need for the most expedient and least costly.

Based On: amount
Shipping Method: Standard Domestic
Select delivery time: 3-5 business days
Shipping Rates:
From To Rate
0.01 10 4.95
10.01 20 6.95
20.01 30 7.95
30.01 45 9.95
45.01 60 10.95
60.01 75 12.95
75.01 100 13.95
100.01 125 15.95
125.01 150 16.95
150.01 200 18.95
>200.01 up FREE





What other shipping information do I need to know?

Oversized Items - May require an additional shipping charge. For those items, the dollar amount to be added to the standard shipping charge is shown in item description.

Alaska, Hawaii & Puerto Rico Orders - We require additional charges for both oversized and freight items. Please call for details. 1-803-957-0677.

Canada Orders - Please include recipient's complete address and postal code plus daytime telephone number. To determine the Shipping Charge, multiply by four the standard U.S. shipping charge. Please allow 3-4 weeks for delivery. You may use our website from Canada anytime.




Payment


What are my payment options?
Credit Card by secure online payment is provided through PayPal. You do not need a Pay Pal account to purchase with a debit or credit card.

If you do NOT have a PayPal account:
1. Proceed through the checkout cart.
2. When the PayPal website comes up, click "Pay with Debit or Credit Card, or Bill Me Later"
3. Follow the instructions. PayPal is a secure site.

If you DO have a PayPal account and want to use it to pay for your order:
1. Click the add to cart button on each product item, which will then go into your shopping cart. When your cart is complete, click the Proceed to Checkout. 
2.When the PayPal website comes up, log in to your PayPal account and follow the instructions to complete your transaction. 

If you would rather pay by check or give your card information over the phone:
Call us at 1-803-957-0677 and we will gladly take your information to complete your order.

If you would rather us call you for the information:
Send us an email with your order and your phone contact information. Send orders to create@beccaberry.com.