|We want you to be completely happy with your purchase from Sew Suite Studio. However, we know that sometimes a return is necessary. Different products have different return policies:|
Notions & supplies- Unopened and Unused items may be returned for exchange or refund of the original purchase price and method within 30 days if you have a receipt. After 30 days we will gladly give you store credit. Items must be in original packaging and unopened. Items paid for by check must have a waiting period of at least 7 business days. Shipping costs are not refunded.
Software, Patterns & Design Files - Due to the nature of downloadable products, software and design files, there are no refunds once paid and downloaded or purchased and opened. If you have any questions please contact us at firstname.lastname@example.org.
Custom Orders and fabric cuts - Orders in this category are not refundable. We make every effort to ensure the accuracy of custom orders before finalized for your approval.
Sew Suite Studio considers the following items a FINAL SALE: cut fabric, books, patterns, software/cds, sewing machines, JUKI sewing machines, BERNINA sewing machines, BERNETTE sewing machines, presser feet, clearance items, special orders, and all custom embroidery and sewing projects. Class fees will be refunded with a store credit if we cancel within 7 days of the class date. On days of class or no shows, no refund will be given. THANK YOU FOR YOUR BUSINESS!
Oversized Items - May require an additional shipping charge. For those items, the dollar amount to be added to the standard shipping charge is shown in item description.
Alaska, Hawaii & Puerto Rico Orders - We require additional charges for both oversized and freight items. Please call for details. 1-803-957-0677.
Canada Orders - Please include recipient's complete address and postal code plus daytime telephone number. To determine the Shipping Charge, multiply by four the standard U.S. shipping charge. Please allow 3-4 weeks for delivery. You may use our website from Canada anytime.