Sharing the love of sewing stitch by stitch
Summerville
81 Old Trolley RD Summerville, SC 29485
(843)900-5440
Tues-Fri 10am-5pm
Sat 10am-3pm
81 Old Trolley RD Summerville, SC 29485
(843)900-5440
Tues-Fri 10am-5pm
Sat 10am-3pm
Bluffton
4375 Bluffton Pkwy, Ste A
Bluffton, SC 29910
(843)707-4667
Wed-Fri 10am-5pm
Sat 10am-3pm
4375 Bluffton Pkwy, Ste A
Bluffton, SC 29910
(843)707-4667
Wed-Fri 10am-5pm
Sat 10am-3pm
Keeping your sewing machine in excellent condition is vital to a happy sewing experience. If your machine is feeling a bit out of sorts or just needs a routine maintenance, let us help you get it back on track! Each service includes a cleaning, adjustment and lubrication according to the manufacturer's specifications. Our certified technicians are committed to understanding the root cause of the issues that you may be experiencing with your machine, so you can rest easy knowing that your machine is in good hands.
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Summerville (843)900-5440 | Bluffton (843)707-4667
What Brands Do We Service?
Service FAQ's
Why is it important to have your machine serviced by a certified technician?
The machine manufacturers that we service and support each have their own specifications for adjustment and lubrication that keep your machine in the ideal shape for the best user experience. Having access to genuine parts and service manuals is a vital part of keeping your machine in its best condition, and only certified technicians and retailers have access to these manuals.
The machine manufacturers that we service and support each have their own specifications for adjustment and lubrication that keep your machine in the ideal shape for the best user experience. Having access to genuine parts and service manuals is a vital part of keeping your machine in its best condition, and only certified technicians and retailers have access to these manuals.
Do we service brands other than those we carry?
We primarily service the brands that we sell in an effort to offer the best and most honest service to our customers. In addition to our in-house certified technicians, we do contract with an outside technician who services mechanical-only machines of all brands.
We primarily service the brands that we sell in an effort to offer the best and most honest service to our customers. In addition to our in-house certified technicians, we do contract with an outside technician who services mechanical-only machines of all brands.
What does service include?
Each machine that we service is meticulously inspected, adjusted, cleaned and lubricated in accordance with the manufacturer's requirements for maintenance.This means that we check things such as mechanical adjustments and tolerances, electronic connections and settings, as well as cleaning and lubrication. Each machine is tested thoroughly before being released back to you.
Each machine that we service is meticulously inspected, adjusted, cleaned and lubricated in accordance with the manufacturer's requirements for maintenance.This means that we check things such as mechanical adjustments and tolerances, electronic connections and settings, as well as cleaning and lubrication. Each machine is tested thoroughly before being released back to you.
How much does service cost?
Our service pricing is competitive in the market. Base labor is a flat rate based on the make and model of your machine. If required, labor above and beyond the standard service is additional. If required, parts are additional. Please call us for an estimate on your machine service.
Summerville (843)900-5440 | Bluffton (843)707-4667
Our service pricing is competitive in the market. Base labor is a flat rate based on the make and model of your machine. If required, labor above and beyond the standard service is additional. If required, parts are additional. Please call us for an estimate on your machine service.
Summerville (843)900-5440 | Bluffton (843)707-4667
How long does service take?
Our service department operates on a first-come-first-serve basis. Our turnaround does fluctuate, but our goal is to maintain a 14-business day turnaround. If parts are required, this time may be extended. You can can call us ahead of time to get a better idea of turnaround on your machine service.
Our service department operates on a first-come-first-serve basis. Our turnaround does fluctuate, but our goal is to maintain a 14-business day turnaround. If parts are required, this time may be extended. You can can call us ahead of time to get a better idea of turnaround on your machine service.
Will we service your machine in your home?
We only offer in-home machine service for some long arms and multi-needle machines. In addition to the standard service charge, a round-trip mileage fee of $0.59/mile from your nearest Sew Suite location will be charged for in-home service calls.
We only offer in-home machine service for some long arms and multi-needle machines. In addition to the standard service charge, a round-trip mileage fee of $0.59/mile from your nearest Sew Suite location will be charged for in-home service calls.
What is Sew Suite Complete Care?
Sew Suite Complete Care is a comprehensive protection program that ensures peace of mind with your machine purchase. This "bumper-to-bumper" program includes parts, labor, and annual maintenance for the care program period.
Sew Suite Complete Care is available for purchase on all machines sold at Sew Suite Quilt & Sew, as well as machines purchased elsewhere after initial inspection by our in-house technicians.
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Other Complete Care Benefits
Price Protection Guarantee: Get the full purchase price in trade-in-value off the MSRP when you upgrade your sewing machine within one year
Exclusive discounts on product and accessories
Coverage for the warranty period on all parts, even those consumable parts that the manufacturer's warranty does not cover
Manufacturer Warranty Terms
Baby Lock Sewing & Embroidery Machines:
1 year labor, 10 years defective parts, 5 years electronics and circuit boards, 25 years castings
Baby Lock Multi-Needle Machines:
1 year labor, 2 years defective parts, 5 years electronics and circuit boards, 25 years castings.
Baby Lock Long Arm Machines:
90 days labor, 5 years defective parts, electronics and circuit boards, 10 years castings
1 year labor, 10 years defective parts, 5 years electronics and circuit boards, 25 years castings
Baby Lock Multi-Needle Machines:
1 year labor, 2 years defective parts, 5 years electronics and circuit boards, 25 years castings.
Baby Lock Long Arm Machines:
90 days labor, 5 years defective parts, electronics and circuit boards, 10 years castings
Brother Sewing & Embroidery Machines:
2 year labor, 10 years defective parts, 5 years electronics and circuit boards, 25 years castings
Brother Multi-Needle Machines:
2 year labor, 2 years defective parts, 5 years electronics and circuit boards, 25 years castings.
2 year labor, 10 years defective parts, 5 years electronics and circuit boards, 25 years castings
Brother Multi-Needle Machines:
2 year labor, 2 years defective parts, 5 years electronics and circuit boards, 25 years castings.
BERNINA Sewing & Embroidery Machines, L8 Overlockers:
2 years defective electrical parts, 5 years defective circuit boards, 20 years defective mechanical parts
BERNINA L4 Overlockers:
1 year defective electrical parts, 1 year defective circuit boards, 5 years defective mechanical parts
BERNINA Software:
90 days / BSR: 2 years electrical
2 years defective electrical parts, 5 years defective circuit boards, 20 years defective mechanical parts
BERNINA L4 Overlockers:
1 year defective electrical parts, 1 year defective circuit boards, 5 years defective mechanical parts
BERNINA Software:
90 days / BSR: 2 years electrical
HandiQuilter Long Arms
90 Days Labor, 5 years defective parts, electronics and circuit boards, 10 years castings
90 Days Labor, 5 years defective parts, electronics and circuit boards, 10 years castings
bernette Sewing & Embroidery Machines & Overlockers:
2 years defective electrical parts, 2 years circuit boards, 10 years defective mechanical parts
2 years defective electrical parts, 2 years circuit boards, 10 years defective mechanical parts
Manufacturer's warranties do not cover parts considered "wear-and-tear" parts, any damage from abuse, use of machine for commercial purposes (except for some multi-needle and long arm models), or any damage from natural disasters. Manufacturer's warranties only extend to the original purchaser and are non-transferable. Machines not subjected to standard maintenance practices recommended by the manufacturer (annual service) may not be covered under warranty.