Keeping your sewing machine in excellent condition is vital to a happy sewing experience. If your machine is feeling a bit out of sorts, let us help you get it back on track! Each service includes a cleaning, adjustment and lubrication according to the manufacturer's specifications. Our certified technicians take the time to understand the root cause of the issues that you may be experiencing with your machine, so you can rest easy knowing that your machine is in good hands.
Call (843)900-5440 for information on service in SUMMERVILLE
Call (843)707-4667 for information on service in BLUFFTON
Interested in booking an offsite service appointment for your long arm or multi-needle machine?
Click Here To Schedule Offsite Service
What brands of machines do we service?
Why is it important to have your machine serviced by a certified technician?
Baby Lock, Brother and HandiQuilter each have their own specifications for adjustment and lubrication that keep your machine in the ideal shape for the best user experience. Having access to genuine parts and service manuals is a vital part of keeping your machine in its best condition, and only your certified technicians and retailers have access to these manuals.
Do we service brands other than those we carry?
We primarily service the brands that we sell in an effort to offer the best and most honest service to our customers. In addition to our in-house certified technicians, we do contract with an outside technician who services mechanical-only machines of all brands.
What does service include?
Every Baby Lock and Brother sewing and embroidery machine is inspected through a 42-point process in accordance with the service manuals. Each HandiQuilter long arm is inspected according to the service manual. For all machines, we check things such as mechanical adjustments and tolerances, electronic connections and settings, as well as cleaning and lubrication. Each machine is tested thoroughly before being released back to you.
How much does service cost?
Our service pricing is competitive in the market. Base labor is a flat rate based on the make and model of your machine. If required, labor above and beyond the standard service is additional. If required, parts are additional. Please call us for an estimate on your machine service.
Summerville (843)900-5440 | Bluffton (843)707-4667
How long does service take?
Our service department operates on a first-come-first-serve basis. Our turnaround does fluctuate, but we try to maintain a 14-21 business day turnaround. If parts are required, this time may be extended. You can can call us ahead of time to get a better idea of turnaround on your machine service.
Will we service your machine in your home?
We only offer in-home machine service for some long arms and multi-needle machines. In addition to the standard service charge, a round-trip mileage fee of $0.59/mile from your nearest Sew Suite location
will be charged for in-home service calls.Warranty Information
As an authorized retailer of Baby Lock, Brother and HandiQuilter machines, we honor the manufacturer's warranty for all machines purchased from us, as well as Baby Lock's Love of Sewing extended warranty and our in-house Sew Suite Complete Care program.
Baby Lock Standard Warranty on Sewing & Embroidery Machines
1 year labor, 10 years defective parts, 5 years electronics and circuit boards, 25 years castings
Baby Lock Standard Warranty on Multi-Needle Machines
1 year labor, 2 years defective parts, 5 years electronics and circuit boards, 25 years castings.
Baby Lock Standard Warranty on Long Arms
90 days labor, 5 years defective parts, electronics and circuit boards, 10 years castings
Some exceptions apply.
Brother Standard Warranty on Sewing & Embroidery Machines
2 years labor, 10 years defective parts, 5/6 years electronics and circuit boards, 25 years castings
Brother Standard Warranty on Multi-Needle Machines
2 years labor, 2 years defective parts, 6 years electronics and circuit boards,
Some exceptions apply.
HandiQuilter Standard Warranty
90 Days Labor, 5 years defective parts, electronics and circuit boards, 10 years castings
Some exceptions apply.
Other Important Service Policies
Service and repairs are warranted for 60 days. New or different issues require a new work order. We test sew out each machine before release back to you. Please confirm the machine is sewing correctly and that all cords and accessories were returned. THANK YOU for supporting your local shop!